Drivers Age
Drivers must meet specific age criteria to rent a vehicle:
- Minimum age of 20 for car category A.
- Minimum age of 23 for categories B, B1, C, C1, Open top Economy, Economy Cabrio, Automatic B
- Minimum age of 25 for all other categories.
Note: Age verification is not conducted at the time of booking. Failure to meet age requirements at the rental counter will result in inability to pick up the vehicle, with full rental fee charged.
Driver's License
Drivers must possess a valid license for a minimum of twelve (12) months.
Additional Drivers
Additional driver can be registered for an additional charge. The cost is 5 EUR/day per additional driver.
Mileage
Unlimited kilometers is included in our rates.
Local Taxes & V.A.T
V.A.T. (Value Added Tax) & Local taxes are included in our rates.
Fuel Policy
Same – to – Same fair fuel policy: Vehicle must be returned with the same fuel level as delivered.
Traffic Violations and Administrative Sanctions
Any traffic violations and associated administrative sanctions incurred during the rental period are the sole responsibility of the renter. Failure to disclose such violations to the company at the end of the rental period will result in charges to the renter.
Selection of Specific Car Model
Bookings are based on specific car groups, encompassing various models with similar features. Specific model requests can be made post-booking confirmation. While efforts are made to accommodate preferences, availability is subject to the day of arrival. In the event of unavailability, a vehicle from a larger category may be provided at no extra cost.
Cancellation Policy
Cancellation policies vary based on reservation type:
- Partial prepayment: Refundable if cancelled more than 7 days prior to pick-up. No refund within 7 days or for no-shows.
- Fully prepaid: Refundable if cancelled more than 7 days prior to pick-up. 50% refund within 7 days, no refund for no-shows.
One Way Rentals
Available with prior arrangement and confirmation on rental agreement. Some locations require an additional charge.
Delivery & Collection
Vehicles can be delivered/collected from supported locations including airports, ports, and selected hotels. After-hours services (22:00 - 08:30) incur a €25 charge.
Car Replacement
In the event of vehicle immobilization due to accident or breakdown, a replacement vehicle will be provided within 24 hours. Replacement is contingent upon investigation, with denial possible if terms and conditions were violated.
Child Seats
Three types of child seats (Infant, Baby, Booster) are available. Each additional seat incurring a fee of 3 €/day.
Flight Delays
No additional charges are levied due to flight delays. Staff is informed of arrival times and adjusts accordingly to ensure timely vehicle delivery.
Vehicle Quality
We guarantee delivery of safe, well-maintained, and serviced vehicles.
Vehicle Inspection
Vehicles are thoroughly inspected by trained personnel before delivery.
Road Map
Upon delivery, a recent map of Crete Island is provided free of charge.
Key Loss
The customer is liable for all costs associated with lost or damaged keys, including retrieval from locked vehicles.
Prohibition of Smoking and Additional Cleaning Charges
The rental agreement strictly prohibits smoking within the vehicle. In the event of smoking or if the vehicle necessitates excessive cleaning, attributable to factors such as dirt, sand, or animal hair etc., the renter shall incur a cleaning fee of no less than 80.00 EUR.
Tyre Damages
Non-repairable/burst tyres are not covered by insurance.
Ferrying & Border Rentals
Ferrying the vehicle beyond Crete Island or mainland is prohibited.
Cancellation Policy and Administrative Fee Flexibility
If you decide to cancel your booking before confirmation, you will receive a refund of the prepaid amount. In case of cancellation within 2 hours of confirmation and if the rental start date is within 48 hours, an administration fee of €25 will be applied before refund issuance. Upon confirmation, you'll receive an e-mail detailing your reservation. It's crucial to review all details, including car category and gearbox type, as cancellations at the rental counter are not permitted if all conditions outlined in the voucher are met. Failure to pick up the reserved vehicle will be treated as a no-show.
Rental Extension
If you wish to extend your rental period after having already picked up the vehicle, it is imperative to contact our company promptly to check for vehicle availability. We reserve the right to deny rental extensions if the vehicle has already been booked by another customer.
If an extension is feasible, a grace period of one (1) hour is granted without incurring additional charges, provided that our company is notified and has granted permission. Beyond this grace period, hourly charges of €10 will be applied.
After midnight (00:00 AM), a half-day rate will be charged for extensions, and after 8:30 AM, a full-day rate will be applicable.
Please note that it is imperative to obtain explicit permission from our company before returning the vehicle later than the agreed-upon return time. Any delay without prior authorization will result in additional charges, as insurance coverage ceases after the specified return time.
Use of Car:
All insurance coverages and waivers provided by the rental agreement remain valid only under the condition that the renter fully complies with all terms and conditions outlined herein.
In the unfortunate event of an accident, it is imperative that the renter follows specific procedures:
- Immediately following the incident, the renter must inspect the vehicle thoroughly for any damages and report any findings to our office or local law enforcement promptly, without moving the vehicle from the scene.
- The renter's failure to report damages within one (1) hour of the incident may result in the assumption of responsibility, and the renter may be held financially liable for any necessary repairs.
- Upon return of the rental vehicle, no accident or damage report will be accepted without prior notification to our office.
Furthermore, it is essential for renters to understand that the company retains the right to claim compensation from the renter for damages incurred under various circumstances, including but not limited to:
- Operating the vehicle on unauthorized roads, non-asphalt roads, dirt roads, or off-road terrains (e.g., Balos beach), whether intentionally or unintentionally, a fine of 500€ will be applied.
- Violating traffic regulations such as disregarding road signs, speed limits, road directions, making illegal U-turns, or overtaking in restricted areas.
- Engaging in distracted driving, misjudging course trajectories resulting in departure from the road, or violating parking regulations.
- Participating in any form of race, speed test, rally, or contest with the vehicle or utilizing the vehicle for commercial purposes such as taxi or courier services without prior authorization.
- Allowing the vehicle to be operated by an individual who is disqualified from holding or has never possessed a driver's license appropriate for the rented vehicle, or permitting an individual not listed as an authorized driver in the rental agreement to operate the vehicle.
- Operating the vehicle while under the influence of alcohol or drugs, impairing the driver's ability to safely operate the vehicle.
- Intentionally or recklessly misusing the vehicle, leading to damages such as those caused by strong winds to the vehicle's doors or body, damage to the clutch or gearbox, interior damage, damage from animals, or damages resulting from sitting, standing, or placing objects on the vehicle's bonnet, boot, or roof.
- In the event of any sudden indication appearing on the vehicle's display or dial, it is imperative that the renter promptly notifies the company without delay.
Accident Procedure
In the unfortunate event of an accident, it is essential to immediately contact our company to receive guidance on how to proceed. It is strictly prohibited to leave the scene of the accident without reporting it. If you are unable to reach our company, contact the local authorities promptly.
In the case of an accident, failure to provide a comprehensive report to our company may result in liability for the costs of repairing any damage to the rental vehicle. Additionally, if there are any injuries to the driver or passengers, it is imperative to inform the appropriate authorities and seek medical assistance promptly.
If the other party involved in the accident leaves the scene, it is necessary to document their license plate number or take photographs for future reference. Our company will also engage with our insurance partner to compile an accident report.
Driving under the influence of alcohol or drugs is strictly prohibited and may result in the forfeiture of insurance coverage. Furthermore, any violation of traffic laws or unauthorized use of the vehicle may lead to additional charges and liabilities.